The big surgery box

Refund policy

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific items.

Unfortunately, we cannot accept returns on any items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

SHIPPING POLICY

PLEASE PLACE YOUR ORDER ATLEAST 3 WEEKS PRIOR TO YOUR SURGERY DATE!! DUE TO HIGH VOLUME HOLIDAY..ALL PACKAGES SHIPS 7 BUSINESS DAYS ALL LUGGAGES SHIPS 7 BUSINESS DAYS ALL ADD*ONS SHIPS 1-2 BUSINESS DAYS PLEASE CONTACT BARBIESCOLLECTION.SALES@GMAIL.COM FOR ALL PICK UP ORDERS & RUSH ORDERS RUSH FEES: +$20 PICK UP LOCATIONS NEW JERSEY, NJ BROOKLYN. NY