Frequently asked questions
When will it ship?
Orders typically ship within 3–4 business days. Tracking is sent as soon as your package is on the way.
What if my surgery is soon?
If you need a rush order, please contact us directly. We’ll always try to prioritize surgery dates, but ordering early is the safest way to guarantee arrival.
Refund policy?
Due to hygiene and safety standards, all sales are final once shipped. If there’s an issue with your order, contact us and we’ll help.
What if I don’t know what I need?
That’s exactly why we created this bag. It’s curated with essentials beginners often forget, so you’re fully prepared.
Is this beginner friendly?
Yes. Everything is selected for first time surgery recovery and easy use at home.
Is it discreet shipping?
Yes. Orders ship in plain packaging for privacy.